WHAT DOES MAINTENANCE INCLUDE:

The FULL SERVICE program includes:

1. Spring Clean up
2. Mowing
3. Fertilization/Weed Control ( 6 applications)
4. Specialties (pruning, dead-heading of perennials, weeding)
5. Fall Clean ups

Services are available on a ala carte basis as well.

WHEN DOES SERVICE BEGIN?

SPRING CLEAN UPS BEGIN FOR:
Commercial in mid-March
Residential in early-April

MOWING BEGINS: Mid-April and ends Mid-October (26 WEEKS)

SPECIALTIES BEGIN: May and end in September

FALL CLEAN UPS BEGIN: Mid-October and end around Thanksgiving, unless foul weather requires Rooney Landscape to extend the season into December.

MOW DAY & TIME

Rooney crews work Tuesday through Friday, 7am to dusk. Saturdays are reserved in case of rain. The crews follow the same route every week; however, as we add customers, the time of day may change.   Our crews work until dusk, so don’t worry if they haven’t arrived by 5pm.

WILL MY SERVICE BE DELAYED IF IT RAINS?

If the rain is light, crews will continue to work their regular schedule.  If wet conditions require crews to return to the yard, your service will be delayed until the next day or rescheduled when weather conditions permit.

WHAT HOLIDAYS WILL AFFECT MY SERVICE?

Rooney Landscape observes Memorial Day, 4th of July, Labor Day, and Thanksgiving.  During the normal maintenance season, our crews will not be working on these days.

HOW WILL I BE BILLED?

Clients are invoiced on either the 1st or 15th of the month.  Late payments may be assessed a Late Fee of 1.5% monthly (18% annually).  Continued payments in arrears will result in immediate termination of service.

DOES ROONEY ACCEPT CREDIT CARDS?

YES.  Rooney is accepting Visa, Mastercard and American Express.   Should you choose this option, a statement confirming the transaction will be mailed to you each month.

WHAT HAPPENS IF MY CREDIT CARD IS DECLINED?

We understand that cards are lost, changed, stolen, and sometimes are declined.  Rooney will make at least two attempts to process your credit card prior to placing a call to the customer to arrange for other means of payment. 

WHAT IS THE BEST WAY TO COMMUNICATE WITH ROONEY?

Clients can always call our offices at: 847-577-0246, Monday – Fridays, 8:00am to 5:00pm.  Any one of our staff will be happy to assist you.  As an alternative, feel free to click on our web site directory to send a quick email to the appropriate Rooney employee.   

WHAT IS ROONEY’S POLICY IF MY PROPERTY IS DAMAGED BY A CREW?

Please report any damage immediately to the office so a representative can assess the damage.  Rooney Landscape will do everything reasonably possible to repair the damage. 

WHAT IS ROONEY’S PROCEDURE FOR HANDLING COMPLAINTS?

Complaints will be called in or emailed to Rooney Landscape.  Your issue will be forwarded to the appropriate Account Manager or department for resolution.

GATES AND PETS

Please notify your Account Manager or our Production Coordinator with any special instructions that must be passed onto crews, such as location of invisible dog fences.  These instructions will be placed in crew work orders in English and Spanish.

IF DROUGHT CONDITIONS OCCUR, HOW WILL THIS AFFECT MY SERVICE?

If drought conditions prevent regular mowing, our crews are instructed to provide those clients with FULL SERVICE MAINTENANCE, other horticultural services, such as weeding, for the same amount of time allotted for mowing.

For example, if based on lot size, your property takes only 18 minutes to mow;  that is the amount of time allotted for weeding, pruning or deadheading of perennials.

HOW DO I KNOW IF I HAVE GRUBS?

Grubs are immature beetles that burrow into the turf areas to lay eggs.  When these eggs hatch, they begin to eat the roots of the turf. If brown patches appear and the grass can easily be pulled up in sheets, then grubs are probably present in the soil and already doing damage to your turf.  Grubs eat the roots of the grass

WHEN IS THE BEST TIME TO TREAT GRUBS?

The best time to treat grubs is before you notice the brown patches and they do damage.  A granular application in July is the best time to kill grubs, before they mature.  If this is not possible, then please contact your Account Manager to confirm diagnosis and arrange for treatment.  Please be aware that, while the turf can be treated after the grubs appear, this is an ongoing problem that should be addressed each year. Rooney Landscape can provide you with a cost to have the turf repaired with seed or sod.

HOW SOON AFTER FERTILIZATION CAN MY DOG GO ON THE GRASS?

With a liquid application, you should wait until it dries or at least a couple of hours, before letting your dog back on the grass.

IS ROONEY INSURED?

Rooney Landscape is fully insured and carries Workmen’s Compensation on its’ employees.

WHO DO I TALK TO ABOUT A DESIGN FOR MY YARD?

Initially, an appointment will be made with the area Account Manager who will review the design process and your project scope.  The Account Manager will then refer the appropriate Designer who will call you for a second appointment.  At this appointment, it is recommended you have a plat of survey and any pictures or wish list items that will help the designer to produce your drawing.

IS THERE A FEE?

Yes.  The fee is set by the designer.  Depending on the scope of the project, it can run from $500 to $1000.  The fee is due upon acceptance of the design by the client.  The design fee will be credited back to the client against the cost of the job of $2500 or more.

WILL I BE CHARGED IF I WANT CHANGES TO THE DESIGN?

The design fee includes one or two changes. Any extensive changes required beyond that may be at an extra charge.

WHAT IS THE LEAD TIME FOR A DESIGN?

2-3 weeks from initial meeting with designer to delivery of design.

HOW MUCH MONEY MUST I PUT UP FRONT?

50% Deposit with balance due Upon Completion.

WILL I BE NOTIFIED AT THE START OF THE JOB?

Yes. You will receive a call from the Production Department and/or Designer when work is to begin. 

WILL I EXPERIENCE ANY DELAYS?

You may experience delays due to weather conditions that prevent proper installation of materials (e.g., heavy rains will delay plant installation or grading).

WHAT HAPPENS IF AN UNDERGROUND CABLE IS CUT?

The crew foreman will contact our Production Coordinator to report the problem.  The PC will contact the utility company or cable provider.

WARRANTIES

Brick is warranted for however long you own the property and plants are warranted for one year.

PAYMENTS

Clients will be billed the balance upon completion of each phase(s).

WILL I RECEIVE INSTRUCTIONS ON HOW TO CARE FOR MY NEW PLANTS AND/OR LAWN?

Yes. You will receive watering instructions for plants and turf care. 

IS ROONEY INSURED?

Rooney Landscape is fully insured and carries Workmen’s Compensation on its’ employees.